Security at NiceReply
Customer feedback data is sacred. We protect it with enterprise-grade security at every layer.
Security Practices
Encryption
All data is encrypted in transit using TLS 1.3 and at rest using AES-256. API keys and credentials are stored using industry-standard hashing.
Infrastructure
Our platform runs on enterprise-grade cloud infrastructure with automatic failover, regular backups, and DDoS protection. We target 99.9% uptime.
Access Control
Role-based access control (RBAC), multi-factor authentication, and SSO (SAML/OIDC) for Enterprise customers. All access is logged.
Audit Trails
Complete audit logs of all survey activity, data access, and configuration changes. Available for compliance reporting and internal review.
Data Isolation
Customer data is logically isolated. Your survey data and responses are never shared with or accessible by other customers.
Data Residency
Enterprise customers can choose their preferred data region. We comply with local data protection laws in every jurisdiction we operate.
Compliance
POPIA Aligned
Compliant with Tanzania and South Africa's Protection of Personal Information Act.
GDPR Ready
EU data protection compliance including data subject rights, DPIAs, and processor agreements.
Gaming Board Compliance
Pre-built audit reports and responsible gambling survey workflows for regulated betting operators.
ISO 27001 Architecture
Information security management system (ISMS) controls built into our platform architecture.
Report a Security Issue
Found a vulnerability? We appreciate responsible disclosure. Please contact us at hello@nicereply.co.tz with details.
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